Turf Equipment Parts Return Policies & Procedures


DAILY RETURN GOODS PROCEDURE - DEALER ACCOUNTS

You have FIVE (5) business days, upon receipt, to contact our Customer Service Team concerning any problem with your parts order.  This includes a turf shipment, a Toro direct shipment and any other vendor direct shipments. 

Parts Customer Service: 801-566-3256

Please be prepared to supply the following information: 

  • turf sales order number
  • The part number
  • The problem
  • The name of the freight/delivery company that delivered your shipment 

Please be sure to note at the time of delivery any problems with the packaging (i.e. boxes open, torn or re-taped with something else other than the “turf Logo Tape”, shrink wrap broken or re-wrapped, etc.) or any other obvious damage.  This must be documented when you sign for the package.  Keep copies of documents required for claims process. The original packaging must be retained for inspection by the carrier.  turf will work with you to settle the claim to both parties’ satisfaction. 

To receive credit, all returns must be pre-approved & accompanied by a Return Good Authorization issued by Turf Equipment. Do not ship any parts back without obtaining an RGA.  Write the RGA number on the outside of the shipping carton before returning and on any other paperwork you include with the package.  The RGA is only good for 30 days.  Your parts must be returned within that time frame. 

If turf or its suppliers caused the problem, you will be issued full credit to include any freight associated with the part(s) and we will arrange for the parts to be returned to turf. 

If the reason for the return was not caused due to a problem at turf, its supplier or the designated carrier, NO RESTOCK FEE will be assessed provided an RGA is requested and the part(s) are returned within 30 days of the initial order, otherwise a 15% restocking fee will be assessed. If purchase date exceeds 24 months, returns are not accepted. You will be responsible for the return freight to our facility.  If you prefer, a UPS call tag can be issued.  The cost of the call tag will be deducted from your credit in addition to the restocking fee.  If the part being returned is a non-stocking part for Turf Equipment, then a factory return processing fee of 15% (not to exceed $100) will be imposed. Non-Stocking parts must be accepted back by vendor to return. 

To help keep your parts inventory current, and to keep those dollars working to your best advantage throughout the year, turf will consider periodic parts return request outside of the 30-day receipt period. 

  • Parts must have been purchased through turf by your dealership.
  • Only parts with a Dealer cost extension of $5.00 or more.
  • Parts must be current, selling stock in turf local inventory.
  • Returned goods must be in original packaging.
  • Returns are subject to review upon receipt to assure that they are new and re-saleable.
  • Turf Equipment will issue credit to the customer’s account upon completion of a successful review.
  • Parts will be credited at the original purchase price.
  • Retailer will be responsible for the transportation to turf.
  • A $65 fee will be assessed if you request your parts to be returned via our Turf Equipment Fleet. (unless coordinated with an equipment order)
  • Depending on the size of the return, a restocking fee, an offsetting order or some combination of the two may be negotiated.
  • All RGA’s will expire 30 days from the date of issue.   

ANNUAL PARTS RETURN - DEALER ACCOUNTS

Please make sure every part returned is clearly marked. Upon approval of submitted parts return, Turf Equipment will fax or email at your direction a copy of your approved return. 

PROGRAM DETAILS: 

  • A 2 for 1 offsetting Total Toro parts order will be required.
  • Only parts with a Dealer cost extension of $5.00or more.
  • Parts must have been purchased by your dealership from Turf Equipment within a 24-month period.
  • Only parts appearing on the Toro price file with a NQR value of “blank” (not equal “X”) are returnable.  (We will preview your list in advance to assist you).
  • Part numbers must be clearly marked.
  • Parts must be in clean, saleable condition.
  • Parts must be in original packaging
  • No “Take Off” items are returnable.
  • No superseded, discontinued, used, defaced parts (scratched, dented, rusted, written on with magic marker) or out of carton parts will be accepted.
  • No parts with a shelf life or gaskets are returnable.
  • All annual parts returns must be submitted prior to your qualifying booking order.
  • No restocking fees – subject to terms.
  • Credit amount will be based on current parts pricing.
  • Processing could take up to 15 business days.
  • Retailer will assume responsibility for transporting the parts return unless other arrangements are made in advance. 

 

(Does not apply to C.O.D. Accounts and is subject to credit approval) 

We would like to coordinate your annual return with your qualifying booking order. 

Your RGA number and customer name must appear on the outside carton/return. 

EVERY PART MUST BE LABELED!

RETURN GOODS PROCEDURE - COMMERCIAL ACCOUNTS

You have FIVE (5) business days, upon receipt, to contact our Customer Service Team concerning any problem with your parts order.  This includes a turf shipment, a Toro direct shipment and any other vendor direct shipments. 

Parts Customer Service: 801-566-3256                                                 

Please be prepared to supply the following information:

  • turf sales order number
  • The part number
  • The problem
  • The name of the freight/delivery company that delivered your shipment 

Please be sure to note at the time of delivery any problems with the packaging (i.e. boxes open, torn or re-taped with something else other than the “turf Logo Tape”, shrink wrap broken or re-wrapped, etc.) or any other obvious damage.  This must be documented when you sign for the package.  Keep copies of documents required for claims process. The original packaging must be retained for possible inspection by the carrier.  turf will work with you to settle the claim to both parties’ satisfaction.

 To receive credit, all returns must be pre-approved & accompanied by a Return Good Authorization issued by Turf Equipment. Do not ship any parts back without obtaining an RGA.  Write the RGA number on the outside of the shipping carton before returning and on any other paperwork you include with the package.  The RGA is only good for 30 days.  Your parts must be returned within that time frame. 

If turf or its suppliers caused the problem, you will be issued full credit to include any freight associated with the part(s) and we will arrange for the parts to be returned to turf. 

If the reason for the return was not caused due to a problem at turf, its supplier or the designated carrier, NO RESTOCK FEE will be assessed provided an RGA is requested and the part(s) are returned within 30 days of the initial order, otherwise a 15% restocking fee will be assessed. If purchase date exceeds 24 months, returns are not accepted. You will be responsible for the return freight to our facility.  If you prefer, a UPS call tag can be issued.  The cost of the call tag will be deducted from your credit in addition to the restocking fee.  If the part being returned is a non-stocking part for Turf Equipment, then a factory return processing fee of 15% (not to exceed $100) will be imposed. Non-Stocking parts must be accepted back by vendor to return. 

To help keep your parts inventory current, and to keep those dollars working to your best advantage throughout the year, turf will consider periodic parts return request outside of the 30-day receipt period. 

  • Parts must have been purchased through turf by your facility.
  • Only parts with a cost extension of $5.00 or more.
  • Parts must be current, selling stock in turf local inventory.
  • Returned goods must be in original packaging.
  • Returns are subject to review upon receipt to assure that they are new and re-saleable.
  • Turf Equipment will issue credit to the customer’s account upon completion of a successful review.
  • Parts will be credited at the original purchase price.
  • Customer will be responsible for the transportation to turf.
  • A $65 fee will be assessed if you request your parts to be returned via our Turf Equipment Fleet.
  • Depending on the size of the return, a restocking fee, an offsetting order or some combination of the two may be negotiated.
  • All RGA’s will expire 30 days from the date of issue.
  • Club Car only allows 15 days for returns. 
  • You have (5) business days, upon receipt, to contact our CSR team concerning any problems: damage, defective, etc., with your parts order.

ANNUAL PARTS RETURN - COMMERCIAL ACCOUNTS

PROGRAM DETAILS: 

  • A 1 for 1 offsetting parts order is optional to avoid 15% restocking fee.
  • Only parts with a cost extension of $5.00 or more.
  • Parts must have been purchased by your facility from Turf Equipment within a 24 month period.
  • Turf Equipment will preview your list of returnable parts in advance.
  • Part must be a stocking item at Turf Equipment.
  • Part numbers must be clearly marked.
  • Parts must be in clean, saleable condition.
  • Parts must be in original packaging
  • No “Take Off” items are returnable.
  • No superseded, discontinued, used, defaced parts (scratched, dented, rusted, written on with magic marker) or out of carton parts will be accepted.
  • No parts with a shelf life or gaskets are returnable.
  • Credit amount will be based on paid price.
  • Processing could take up to 15 business days.
  • Club Car only allows 15 Days for returns. 

 

(Does not apply to C.O.D. Accounts and is subject to credit approval) 

Your RGA number and customer name must appear on the outside carton/return.


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